All parcels are sent tracked. You will receive this information via email after your order is placed. To track your parcel click here.
Shipping is with Australia post. If you would like more information please head to the Australia post website - Auspost.com.au
We are always happy to assist if there are any issues with a lost or stolen package, however once delivered it is then the responsibility of the shipping carrier. We will not cover any costs that may incur for this.
When placing an order with us it is your responsibility to ensure your shipping address and details are correct. If you input incorrect details and your package is sent to the wrong address we will not be liable and will not refund your order. If a package is returned to us for incorrect details we will issue you a store credit minus the postage and handling fee.
International parcels are shipped via Australia Post. Delivery timeframes begin once your tracking number becomes active. Some remote areas may take a little longer.
Duties & Taxes
We now offer Delivered Duty Paid (DDP) shipping to select regions. This means all duties, taxes and import fees are calculated at checkout, so there are no surprise charges on delivery.
DDP currently applies to:
Region Duties Included at Checkout
United States Yes
Canada Yes
Europe / UK Yes
For all other regions, your parcel may be shipped DDU (Delivered Duty Unpaid). In these cases, your local customs authority may request payment before delivery. If a parcel is refused due to unpaid duties, return shipping and handling costs will be deducted from any refund or store credit provided.
Dispatch
All orders — domestic and international — are packed with care and dispatched within 1 business day.
Questions?
If you need any help with shipping or delivery, please email us at hello@maneintimates.com. We’re here to support you.
